Refund policy

Creating a clear and customer-friendly refund policy for your website,https://www.divinejeweller.com, will help build trust and ensure smooth handling of returns and refunds. Here’s a tailored refund policy for your e-commerce site:

At Divine Jewellers, we are dedicated to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a comprehensive refund policy to provide you with peace of mind. Items may be returned within 30 days of the delivery date for a full refund or exchange, provided they are in their original condition and packaging, accompanied by the original receipt or proof of purchase. Customized or engraved items, however, are not eligible for refunds or exchanges unless they arrive damaged or defective. To initiate a return, please contact our customer service team, who will guide you through the process and provide a return authorization number. Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item was received in error or is defective. For further details on our refund policy, including information on how to handle international returns, please visit our Refund Policy page or reach out to our support team. Your satisfaction is our priority, and we strive to make the return process as seamless as possible.

Returns:

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be: - Unused and in the same condition that you received it. - In the original packaging. - Accompanied by the receipt or proof of purchase.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons, including: - Customized or personalized jewelry. - Earrings (for hygiene reasons). - Gift cards.

Refunds:

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. - If you receive a refund, the cost of return shipping will be deducted from your refund if we provided a return shipping label.

Late or Missing Refunds:

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@divinejeweller.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@divinejeweller.com and send your item to: [Your Physical Address].

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you have any questions on how to return your item to us, contact us at support@divinejeweller.com or call +91-9152115211. Our customer support team is available Monday to Friday, 9 AM to 6 PM IST.

FAQs:

1. How do I initiate a return?

To initiate a return, contact our customer support team at support@divinejeweller.com with your order details.

2. How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after we receive and inspect your returned item.

3. Can I return a customized piece of jewelry?

Customized or personalized jewelry items are non-returnable unless they arrive damaged or defective.

4. Who pays for return shipping?

You are responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. What if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact us immediately at support@divinejeweller.com so we can resolve the issue.

By detailing your refund policy, you provide transparency and assurance to your customers, which can help in managing their expectations and improving their overall shopping experience on www.divinejeweller.com.