Shipping policy
At Divine Jewellers, we are committed to providing timely and secure delivery of your precious purchases. We offer both standard and express shipping options to suit your needs, ensuring every item is carefully packaged and tracked for your peace of mind. Standard shipping is complimentary, while express shipping incurs an additional fee. For detailed information on our shipping rates and delivery times, please visit our Shipping Policy page.
Shipping Policy:
Shipping Options and Costs
We offer the following shipping options within India:
Standard Shipping**: ₹50 (5-7 business days)
Expedited Shipping**: ₹150 (2-3 business days)
Free Shipping**: On orders over ₹2,000
Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
Delivery Timeframes:
Estimated delivery times are:
Standard Shipping**: 5-7 business days.
Expedited Shipping**: 2-3 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or regional lockdowns.
Geographical Limitations:
We ship across India. If you reside in a remote area, please allow additional time for your order to arrive.
Order Tracking:
Once your order is shipped, you will receive a Shipment Confirmation email with your tracking number(s). You can track your order via the link provided in the email.
Shipping Carriers;
We partner with reliable shipping carriers such as Blue Dart, Delhivery , and India Post to ensure your orders are delivered safely and on time.
Lost, Damaged, or Delayed Shipments:
If your order is lost, damaged, or delayed, please contact our customer support team at support@divinejeweller.com. We will assist you in resolving the issue with the carrier.
Returns and Exchanges:
For information about returns and exchanges, please visit our [Returns Policy](https://www.divinejeweller.com/returns).
Customer Support:
For any shipping-related inquiries, please contact us at support@divinejeweller.com or call +91-9152115211. Our customer support team is available Monday to Friday, 9 AM to 6 PM IST.
FAQs
1.Do you offer international shipping?
Currently, we only ship within India. We are working on expanding our services internationally and will update our policy once available.
2. How do I qualify for free shipping.
Orders over ₹2,000 qualify for free standard shipping.
3. What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact our customer support team with your order details for assistance.
4. Can I change my shipping address after placing an order?
You can change your shipping address within 24 hours of placing your order by contacting our customer support team.
By including these details, you provide transparency and clarity to your customers, enhancing their shopping experience on https://divinejeweller.com.